Our cards are printed to order and are normally processed and dispatched within one working day.

Orders placed during weekends or bank holidays will usually be processed on the next working day. Processing may take slightly longer during exceptionally busy periods, such as Christmas.

Yes. You can mix and match cards from across our website and receive an automatic multibuy discount:

• Buy 2 cards and save 25%
• Buy 3 cards and save 30%
• Buy 4 cards and save 35%
• Buy 5 cards and save 40%

Your discount will be applied automatically at checkout, so there is no code to enter.

Yes. We’ll send an order confirmation to the email address entered during checkout.

Please check your junk or spam folder if it hasn’t arrived within a few minutes. You can contact us at hello@postcardprints.co.uk if you still can’t find it.

Please contact us as soon as possible after placing your order.

As our cards are printed to order and normally processed within one working day, we cannot guarantee that changes or cancellations will be possible once your order has entered production or been dispatched.

Cards ordered with the No Message option will be supplied blank inside, leaving plenty of space for you to write your own message.

Many of our cards can also be ordered with a message printed inside.

Select the Printed Message option on the product page and enter the wording you would like printed inside the card.

Please check all names, spelling, punctuation and dates carefully before placing your order. Your message will be printed using the information submitted with your order.

No. A printed message is added to the inside of the card.

Some cards also allow you to personalise the front with details such as a name, age, anniversary year or relationship. Any available personalisation options will be shown on the individual product page.

We do not normally provide a digital proof unless this is specifically stated on the product page.

Please check your personalisation carefully before ordering, as personalised cards are created using the exact information you submit.

Contact us immediately at hello@postcardprints.co.uk.

We’ll do our best to correct the details, but because orders are processed quickly, we cannot guarantee that changes can be made once production has started.

Yes. Choose the Send Direct option when ordering, enter the message you would like printed inside and use the recipient’s address as the delivery address at checkout.

We’ll print your message, place the card inside its kraft envelope and send it directly to the recipient, just as though you had written and posted it yourself.

No. When a card is sent directly, the kraft envelope is used as the mailing envelope.

We recommend including your name within the printed message.

We do not automatically add the purchaser’s name or billing information to the card.

Orders being sent to different delivery addresses will need to be placed separately.

This ensures that each card is prepared with the correct message and sent to the correct recipient.

Our free reminder service helps you remember important birthdays, anniversaries and other special occasions.

You can add the dates that matter to you and receive an email reminder before each occasion, giving you time to choose and send the perfect card.

Visit our reminder page and enter your email address to access your reminders.

You can then add details such as:

• The recipient’s name
• The type of occasion
• The date of the occasion
• How far in advance you would like to be reminded

Yes. You can add reminders for as many friends, relatives and special occasions as you need.

Yes. Sign in to the reminder service using the same email address you originally used. You’ll then be able to view, update or remove your saved reminders.

No. The service only sends you a reminder.

You remain in complete control and can choose whether to order a card, which design to purchase and whether to send it to yourself or directly to the recipient.

No. The Postcard Prints reminder service is free to use.

Your information will only be used to provide the reminder service and communicate with you in accordance with our Privacy Policy.

The size of each card will be shown on its product page. Most of our designs are available in one of the following sizes:

• 5 × 7 inches: approximately 127 × 178mm
• 6 × 6 inches: approximately 148 × 148mm

Our cards are printed on quality 300gsm recycled or FSC-certified cardstock.

The exact stock may vary between ranges, but we always choose quality card made using recycled or responsibly sourced materials.

Yes. Each card is supplied with a brown kraft envelope unless otherwise stated on the product page.

Yes. Our cards are supplied in plastic-free packaging and secured using peelable branded card catches instead of traditional plastic sleeves.

Yes. Every card purchased helps support tree-planting projects.

It’s one small way that every card sent can help make a positive difference.

Yes. Our cards are designed and printed in the UK by our small family-run business.

We currently deliver to addresses within the United Kingdom only.

We do not currently offer international delivery.

Orders are dispatched using Royal Mail.

The delivery services available for your order will be displayed during checkout and may include Second Class, First Class and tracked delivery options.

Standard delivery is normally sent using Royal Mail Second Class and usually arrives within approximately 3–5 working days after dispatch.

This is an estimated delivery time rather than a guaranteed delivery date. Royal Mail delays can occasionally occur.

Royal Mail First Class normally arrives within approximately 1–3 working days after dispatch.

This is an estimated delivery time and is not a guaranteed next-day service.

Please allow approximately one working day for your order to be printed and processed, followed by the estimated Royal Mail delivery time.

Delivery and processing estimates are generally based on working days.

Sundays and bank holidays are not normally counted as working days.

Unfortunately, we cannot guarantee delivery by a particular date when an order is sent using a standard Royal Mail service.

Please order as early as possible and choose a faster or tracked option at checkout when your card is needed urgently.

Standard First Class and Second Class letter services are not fully tracked.

Royal Mail may provide a delivery reference, but this is normally proof of postage rather than live, door-to-door tracking.

Orders placed using a tracked delivery option will receive the relevant tracking information.

Royal Mail deliveries can occasionally take longer than expected, and most delayed orders arrive after a few additional working days.

Please contact us if your order has not arrived within:

• 10 working days of dispatch for Standard or Second Class delivery
• 5 working days of dispatch for First Class delivery

We’ll review the order and arrange an appropriate resolution, such as a replacement or refund.

Delivery may take longer during particularly busy periods, including Christmas, severe weather, Royal Mail disruption and bank holidays.

Please allow additional time and place date-sensitive orders as early as possible.

Contact us immediately at hello@postcardprints.co.uk.

We can update the address if your order has not yet been dispatched. Once an order has been handed to Royal Mail, we cannot redirect it or guarantee that it will be returned to us.

Non-personalised products can be returned within 30 days of receiving them, provided they are unused, in their original condition and in their original packaging.

Please contact us before returning an item so we can provide the correct return instructions.

We cannot normally accept returns or offer refunds for personalised products unless the item is faulty, damaged or we have made an error.

Personalised cards are created specifically for you and cannot be resold.

Please contact us as soon as possible and provide:

• Your order number
• A brief description of the problem
• A clear photograph showing the damage or error

We’ll review the issue and arrange an appropriate resolution, such as a replacement or refund.

If the card does not match the information submitted with your order, please contact us with your order number and a photograph.

We’ll review the issue and arrange a replacement where appropriate.

We cannot normally replace personalised cards free of charge when the incorrect wording was entered during checkout.

Approved refunds will be returned to the original payment method.

Once processed, the time taken for the refund to appear will depend on your bank or payment provider and may take several working days.

Unless a promotion specifically states otherwise, discount codes cannot normally be combined with other discount codes or offers.

Automatic multibuy discounts may also prevent an additional discount code from being used.

Our email signup offer is available to eligible new subscribers.

The discount cannot be applied retrospectively to an order that has already been placed and may not be available alongside another promotion.

Yes. We supply independent gift shops, card shops and other retailers.

Please visit our Wholesale and B2B Ordering page for more information about registering and placing a wholesale order.

Email us at hello@postcardprints.co.uk and include your order number where applicable.

As a small family-run business, every message is handled personally. We aim to reply as quickly as possible, usually within one working day.